Terms & Conditions

Here are our business terms. Please contact us if you have any questions.

Prices

All prices are displayed in Pounds GB and are inclusive of VAT.

Guarantee

All products are sold with a minimum of one year’s guarantee.

Security

Your credit card / debit card details are encrypted and stored on a secure server. They are erased permanently once your order has been processed.

Customer Service

Our normal business opening hours are between 10:00 am and 5:00 pm every day. Customers can contact us by telephone at the number shown above. Our answer machine is available outwith these hours; calls left on our answering machine will be returned within 24 hours. 

Direct Mailing and Privacy Policy

We operate a direct mailing list. This is maintained strictly on an opt-in basis. The information collected, consisting only of a name and an e-mail address, is used only for the purpose of providing our customers with news about our services. We will remove a customer’s details promptly on request. We will never disclose customers’ details to any third parties, except for the sole purpose of completing an order. All information received via customer orders is collected lawfully and in accordance with the Data Protection Act 1998. Any query re direct mailing or privacy should be forwarded to us using the e-mail address shown above, marked for the attention of Kerr Currie.

Complaints Procedure

While we aim to avoid complaints by providing a quality service, we recognise that an essential part of any quality service is the provision of an effective complaints procedure. Any complaints should be forwarded by e-mail to the address shown above, marked for the attention of Kerr Currie. Complaints should be made within seven days of the complaint first arising. We will endeavour to respond within five working days, with the intention of resolving all complaints fairly, confidentially, effectively and speedily